Privacy Policy

We take your privacy and the security of your information very seriously. This policy sets out our approach to safeguarding the privacy of the personal information we hold.

We are Catalyst Housing Ltd (Catalyst), a charitable housing association working in London and the South East to provide better housing and improve communities and services for local residents. Our head office and address is Catalyst Housing, Ealing Gateway, 26–30 Uxbridge Road, London W5 2AU.

How we use your personal information

We use your information in line with our Privacy Statements, which can be accessed at

We will regularly review the personal information we hold about you and make changes to any service or information-handling processes when the law or the Information Commissioner requests such changes.

Visiting our websites
When you visit one of our websites, we collect standard internet log information for statistical purposes.

  • We use cookies to collect information in an anonymous way, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  • We do not make any attempt to identify visitors to our websites. We do not associate information gathered from our sites with personally identifying information from any source.
  • When we collect personal information, for example via the have your say questinnaires, we will explain what we intend to do with it.

Our websites contain links to various third party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.

Read the Cookie policy for more information.

Keeping your information secure

We store personal information both electronically and in paper form.

We implement security policies, processes and technical security solutions to protect the personal information we hold.

When you contact us, we may ask you to provide us with some information so that we can confirm your identity. If other people (e.g. family members, support workers, solicitors) act on your behalf we will take steps to ensure that you have agreed for them to do so. This may include asking them to provide us with supporting information to indicate your consent. We do this to protect you and to make sure that other people cannot find things out about you that they are not entitled to know.

Who your information will be shared with
We will share the information you give us with Kanda Consulting. This is so we can all work together to develop the plans, and to plan and deliver further consultation.

You can read more about Kanda Consultings’s approach to data protection in their privacy notice.

Why we’re collecting your data
If you give us your name, contact details and your thoughts on our proposals on this website, we’ll use this information to inform our proposals, and to keep you updated on the project if you’ve selected this option. By giving us this information, you consent for us to store your name and contact details. We’ll use your email address to update you on the Portobello Square project. Your address helps us to keep track of who we’ve reached.

Contacting us about your personal information

We will be as open as possible with you about the personal information we hold about you, and if something is wrong we want to work with you to put it right.

Unless you request otherwise, we will store your details until planning permission for the scheme is granted.

Telling us about changes to your personal information
You have the right to have inaccurate/outdated information amended, deleted or destroyed and you can can opt-out of having your information used for the above purposes at any time. Please contact

Finding out about the personal information we hold about you
You can ask us whether we are keeping personal information about you by writing to our Data Protection Officer, Catalyst Housing, Ealing Gateway, 26-30 Uxbridge Road, London W5 2AU.

Data protection laws give you a number of rights in relation to your personal information. You can find out about your rights, and get further guidance, on the ICO website. This information is also contained in our Privacy Statements.

Requesting a copy of your personal information
As part of our service to you, we are happy to provide you with copies of the information we hold. If you want to make a larger or more comprehensive request, you can do this formally by making a ‘subject access request’.

If you make a subject access request we will provide you with a readable copy of the personal information we hold about you. To make a subject access request you should contact the Data Protection Officer at Catalyst Housing, Ealing Gateway, 26-30 Uxbridge Road, London, W5 2AU.

Questions and complaints

Please tell us if you have a concern about the personal information we hold about you, or how we use it. We’ll do our best to help. The Data Protection Officer is responsible for dealing with any concerns you may have which relate to data protection.

If, after contacting us, you are still not satisfied you can complain to the Information Commissioner.